Welcome to Sakura Thai Massage (“Sakura Thai Massage,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.sakura-massage.co.za, contact us, or make use of our services.

1. Who We Are

Sakura Thai Massage is a professional wellness spa providing authentic Thai massage and relaxation treatments in South Africa.

Website
www.sakura-massage.co.za

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the contact details available on our website.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name

• Telephone number

• Email address

• Appointment details

• Preferred treatment or massage service

• Communication preferences

Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referral website

• Cookies and analytics information

3. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Respond to enquiries

• Communicate appointment confirmations or changes

• Improve our website and customer experience

• Provide customer support

• Maintain website security

• Comply with legal obligations

• Send promotional information only where you have provided consent

4. Booking Information

If you contact us by telephone, WhatsApp, email, or through our website, we may retain your booking information solely for:

• Appointment management

• Customer service

• Record keeping

• Follow-up communication where appropriate

We only collect information that is necessary to provide our services.

5. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences

• Analyse website traffic

• Improve website functionality

• Understand how visitors use our website

Most browsers allow you to disable cookies through your browser settings.

6. Analytics

We may use website analytics services to better understand how visitors interact with our website.

Analytics data is generally collected in an aggregated and anonymised manner and may include:

• Popular pages

• Visitor locations (general geographic regions)

• Time spent on pages

• Device types

• Browser usage

This information helps us improve our website and services.

7. Marketing Communications

We will only send promotional emails, newsletters, or special offers if you have chosen to receive them.

You may unsubscribe from marketing communications at any time.

8. Sharing Your Information

We respect your privacy.

We do not sell your personal information.

We may share information only where necessary with:

• Website hosting providers

• IT service providers

• Booking or communication platforms

• Payment service providers (where applicable)

• Legal or regulatory authorities if required by law

These parties are required to protect your information appropriately.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

While no online system can guarantee absolute security, we continually work to protect your information using industry-standard practices.

10. Your Rights Under POPIA

Subject to applicable law, you have the right to:

• Access your personal information

• Request corrections

• Request deletion where legally permissible

• Withdraw consent where processing is based on consent

• Object to certain processing activities

• Request information about how your personal data is used

Requests may be submitted using the contact information provided on our website.

11. Third-Party Websites

Our website may contain links to third-party websites such as:

• Google Maps

• WhatsApp

• Facebook

• Instagram

We are not responsible for the privacy practices of those third-party websites. We encourage you to review their respective privacy policies before providing personal information.

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.

13. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Maintain business records

When information is no longer required, it is securely deleted or anonymised where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page together with the revised effective date.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact Sakura Thai Massage using the contact details provided on our website.

Website: www.sakura-massage.co.za

Commitment to Your Privacy

At Sakura Thai Massage, we value the trust you place in us. Protecting your personal information is an important part of delivering a professional, respectful, and relaxing experience. We are committed to handling your information responsibly, transparently, and in accordance with South African privacy legislation.

This version is professionally written, tailored for a South African business, aligns with POPIA, and is suitable for publishing as your website’s Privacy Policy page. It is also SEO-friendly while remaining legally appropriate without making unnecessary or risky legal claims.